• iPad
• Android tablet

• iOS 8 or above plus EB app
• Android 4.1 or above plus EB app

• Intel Core™ Duo 1.83GHz or faster processor
• 512MB RAM
• 1024 x 768 pixels or higher screen resolution
• Loud speakers or headphone
• Microphone (for speaking exercises)

• Mac OS X v10.9 or later
• Latest version of Google Chrome (recommended), Internet Explorer or Safari
• Adobe Flash Player 10.1 or above

• 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
• 512MB RAM
• 1024 x 768 pixels or higher screen resolution
• Loud speakers or headphone
• Microphone (for speaking exercises)

• Windows 7 / 8.1 / 10
• Latest version of Google Chrome (recommended), Internet Explorer or Safari
• Adobe Flash Player 10.1 or above

Before you start the installation, please be sure that you have Windows administrator rights to access your computer.

By plug-in detection and download page

English Builder will automatically detect your computer and request you to install the missing software plug-in before you start a lesson.

The required software plug-ins are Adobe Flash Player (version 10 or above). You may download them by clicking the Download button from the plug-ins detection page as shown below.

For direct download

If you need an alternative way to download the software plug-ins, you may find the direct download link below:

• Adobe Flash Player (IE ActiveX Plugin)

If you need further information, you can email our Customer Service Department at mo@wiseman.com.hk or call our service hotline (852) 3188 2600 during our office hours. Please state clearly your School Name, Class and Username.

Use “Forgot Password” feature

If you have not entered a valid email address in your profile, then you can use the Forgot Password feature to recover your password. Your password will be sent directly to your registered email.

1. Back to the Wiseman Education home page
2. Find Forgot Password under the password input box
3. Enter your Username
4. Click Retrieve Password
5. Check your registered email to recover your password

Contact us

If you have not input your email in your Profile, please contact our Service Team at (853) 6253 1169 during normal office hours or fill in this [ Service Form ].

Your login will expire after being idle for 15 minutes. Please re-login to EB if you see a session timeout. If you constantly encounter session timeout problems on your computer, please try to delete the browser's cookies as shown below:-

For Internet Explorer 10/11

1. Logout EB
2. Close all Internet Explorer
3. Reopen a new Internet Explorer
4. Find Tools; or
5. Press "Ctrl" + "Shift" + "Delete" on your keyboard (read 7.)
6. Click Internet Options
7. Click Delete... button under General tab -> Browsing history
8. Select "Cookies and website data" and "Temporary Internet files and website files", then click Delete to confirm deleting all cookies and cached files from your temporary folder
9. Login to EB and start a lesson

For Chrome

1. Logout EB
2. Close all Chrome
3. Reopen a new Chrome
4. Click customize and control Google Chrome at the top right coner; or
   Press "Ctrl" + "Shift" + "Delete" (read 7.)
5. Click History
6. Click Clear browsing data...
7. Tick "Cookies and other site and plug-in data" and "Cached images and files", then click "Clear browsing data"
8. Login to EB and start a lesson

If your problem still exists, or you need further information, you can email our Customer Service Department at mo@wiseman.com.hk or call our service hotline +853 6253 1169 during our office hours. Please state clearly your School Name, Class and Username.

To use the new recording feature, Flash 10 should be installed. The system will automatically detect if you need to upgrade your flash player or not. You will also need a microphone to do the recording.

If you need further information, you can email our Customer Service Department at mo@wiseman.com.hk or call our service hotline +853 6253 1169 during our office hours. Please state clearly your School Name, Class and Username.

When you are doing EB under ‘Teacher’s Pick” or ‘Editor’s Choice”, you must finish the lessons that are assigned to you during a specific period before you can work on other lessons.

Plese click here to find the solution.

EB will allow a student to re-do any completed lesson/s with the permission and approval of his or her teacher. Such requests should be made by the teacher and action will be taken only upon the teacher's instructions. If there is any special reason to re-do any lesson, please feel free to share it with us and we shall review it on a case by case basis to maintain fairness in the EB Rankings.

Should you have any further enquiries, please feel free to contact us at mo@wiseman.com.hk.

Last year we identified this problem and have implemented the following:

• Advanced Encryption. We improved our encryption so now people cannot copy and paste the answers. This was the main way students cheated. We solved it.
• No Multiple Windows. Students see disordered code if they try to use browsers’ open link in new window function.
• No Duplicate Login. We have eradicated the ability to login EB with different browsers or PCs and just copy the answers from one to the other.
• No Logout in Lessons. If they close the browsers, their answers will still be recorded.
• Posting Answers on websites. Any reports coming to us are followed through. We try to discourage and warn them before we take actions.
• Random Question Generation Randomly generated questions ensure a different set of questions for every student

The ONLY way to cheat on EB.

• Call a friend and have the answers supplied, post answers to individuals, or correctly guess them we can’t control.

ALL homework faces this problem.

We use an ARL (Assessment for Reinforced Learning) every month, where the answers are not shown, and cannot be supplied by any method known or used to date.

Hence, it is easy to identify those that cheat on the normal lessons. The reports automatically include ARL scores to give a complete picture of student learning.

As it is proven to help students learning, we don’t want to penalise the many who achieve incredible benefits from English Builder interactive learning by stopping a few who cheat.

The rankings are updated every 15 minutes.

The research and the experts agree: learning how to listen is the first step in learning any language. That is why EB and Fun and Friends put listening centre stage in all our English lessons. Students always begin with a listening exercise, then progress through reading, speaking and writing.

Our lessons are defined by :

1) Authenticity

Authentic texts are those that have been produced in the course of genuine communication. Examples include news reports, advertisements, film clips and trailers. Use of authentic texts, such as those used in Fun and Friends, helps students cope successfully with genuine communication outside the classroom.

(For further information on the importance of authenticity in language learning, please see the reference on David Nunan below.)

2) Input

Listening has been viewed as a primary vehicle for language learning, and comprehensive input is a necessary condition for language learning.

(For further information on the importance of input in language learning, please see the reference on Michael Rost below.)

3) Effectiveness

Effective teaching involves

• careful selection of input sources (appropriately authentic, interesting, varied and challenging)
• integration of listening with other learning purposes (with appropriate links to speaking, reading and writing)

(For further information on the importance of effective teaching in language learning, please see the reference on Michael Rost below.)

4) Listen, Listen, Listen to English

Listening is especially important for beginners. Beginners should spend 95% of their study time listening to English.

5) 先聽讀後說寫

「學習英語要由聆聽和閱讀開始，多練習說話未必有幫助。學英文不應從單字或文法開始，閱讀一個完整的故事，有助孩子全面理解英文的運用和結構。」

~ 美國南加州大學英語教學及語言學退休教授 Stephen Krashen

References:

1) From the Traditional to the Contemporary in Second Language Teaching and Learning

David Nunan

About David Nunan

In 2000, Nunan served as President of TESOL Inc., the world's largest language teaching association, and was the first person to serve as President from outside North America. Previously Nunan has served as Chair and Professor of Applied Linguistics at the University of Hong Kong and has been involved in the teaching of graduate programs for such institutions as the University of Hawaii, Monterey Institute for International Studies, Sophia University, Chulalongkorn University, Thailand and many others. He is Academic Advisor to the GlobalEnglish Corporation, and is on the Executive Committee of The International Research Foundation for English Language Education.

2) The Cambridge Guide to Teaching English to Speakers of Other Languages

Ch1 Listening (Michael Rost)

Source: http://assets.cambridge.org/052180/1273/sample/0521801273ws.pdf

About Michael Rost

Michael Rost is a prolific author of such global titles as Worldview and Longman English Interactive. He is also series editor of many popular titles in Japan, particularly the English Firsthand series and the Impact series. He has also authored several influential academic articles and books, including Teaching and Researching Listening. Michael has been active in teaching and teacher training for more than 20 years. He has taught in Japan, West Africa, Southeast Asia, England and the U.S. He specialises in oral language development and learner strategies.

3) How to Learn Beginning English

http://effortlessenglishclub.com/how-to-learn-beginning-english

4) 先聽讀後說寫

http://news.hkheadline.com/dailynews/headline_news_detail_columnist.asp?id=213036&section_name=wtt&kw=311

When 'Failed to fetch user profile data' appears on Android devices, please click 'Settings', find 'Application manager' and then select 'EB Mobile'.

Then click 'Clear data' and 'Clear cache'.

Then click the 'EB Mobile' icon to relaunch the programme.