I can't start my lesson, and it shown "Session Timeout". What should I do?

Your login will expire after being idle for 15 minutes. Please re-login to Fun and Friends if you see a session timeout. If you constantly encounter session timeout problems on your computer, please try to delete the browser's cookies as shown below:-

For Internet Explorer 10/11

1. Logout Fun and Friends
2. Close all Internet Explorer
3. Reopen a new Internet Explorer
4. Find Tools; or
5. Press "Ctrl" + "Shift" + "Delete" on your keyboard (read 7.)
6. Click Internet Options
7. Click Delete... button under General tab -> Browsing history
8. Select "Cookies and wFun and Friendssite data" and "Temporary Internet files and wFun and Friendssite files", then click Delete to confirm deleting all cookies and cached files from your temporary folder
9. Login to Fun and Friends and start a lesson

For Chrome

1. Logout Fun and Friends
2. Close all Chrome
3. Reopen a new Chrome
4. Click customize and control Google Chrome at the top right coner; or
   Press "Ctrl" + "Shift" + "Delete" (read 7.)
5. Click History
6. Click Clear browsing data...
7. Tick "Cookies and other site and plug-in data" and "Cached images and files", then click "Clear browsing data"
8. Login to Fun and Friends and start a lesson

If your problem still exists, or you need further information, you can email our Customer Service Department at mo@wiseman.com.hk or call our service hotline +853 6253 1169 during our office hours. Please state clearly your School Name, Class and Username.