EN
Initiatives Achievement About Us Support Contacts
  • EB is an interactive online English learning and knowledge-building programme for secondary students.
  • Fun and Friends is an interactive online English language programme that uses award-winning animations, stories and videos to engage and motivate children to learn English.
  • Fun and Friends Book Club provides a set of fun, interactive readers that develop and enhance your child's English-language skills from reading and listening, to speaking and storytelling!
  • ENG is a new series developed to help students learn and use English across the curriculum, using multimedia content from National Geographic.
  • SD2 is an English skills development programme designed to help students achieve success in the HKDSE exam.
...and More  
Support
Please check FAQ to learn about our suggestions for problems.

FREQUENTLY ASKED QUESTIONS:
EB
Fun and Friends

I can't start my lesson, and it shown "Session Timeout". What should I do?


Your login will be expired after being idle for 15 minutes. Please re-login your English Builder if you see a session timeout. If you constantly encountered session timeout problem on your computer, please try to delete the browser's cookies as shown below:-

For Internet Explorer 6

  1. Logout English Builder
  2. Close all Internet Explorer
  3. Reopen a new Internet Explorer
  4. Find Tools
  5. Click Internet Options...
  6. Click Delete Cookies... button under General tab
  7. Click OK to confirm deleting all cookies from your temporary folder
  8. Login to English Builder and start a lesson

For Internet Explorer 7

  1. Logout English Builder
  2. Close all Internet Explorer
  3. Reopen a new Internet Explorer
  4. Find Tools
  5. Click Internet Options...
  6. Click Delete... button under General tab
  7. Click Delete cookies button
  8. Click Yes to confirm deleting all cookies from your temporary folder
  9. Login to English Builder and start a lesson

If your problem still exists, or you need further information, you can email our Customer Service Department at eb or call our service hotline +853 6253 1169 during our office hours. Please state clearly your School Name, Class and Username.

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